Submit a ticket

For best service support submit a ticket and explain how we can assist you (please make sure you have an updated browser to get access). You also find answers on often asked questions below.

For regulatory and order inquiries please contact;

Order & Logistics:
Quality & Regulatory Assurance:


How quickly will I receive an answer to my customer support questions?

In most cases, you will receive a reply within a few hours after sending your email request, but no later than the next business day.

How can I contact Customer care department?

Should you require service or support of your Boule product, we ask you to create a ticket, in which you describe your need.

How do I order spare parts?

Contact Order department at for spare parts order

Does Boule have any service trainings?

All appointed distribution partners are trained by Boule Customer Care team. Training schedule can be found at Boule academy.

Where can I download software?

Software can be downloaded from Product documents.

How do I connect the instrument to LIS system?

LIS Communication protocol can be downloaded from Product documents.

Get contacted by Boule

Fill in the online contact form, and we will get back to you in short