Customer Stories

On this page, we have curated a collection of customer stories that highlight the experiences of those who have partnered with us. These stories reflect the diverse needs and challenges our clients face in the field of hematology, and how our products have played a pivotal role in addressing them.

J.D.A.R Pathology Laboratory, India

Dr. Urmil Goel, MBBS MD

“I have been using Swelab Alfa Plus for the last 10+years.

During all these years the precision has been good and the result has passed all external quality control audits.”




Laboratorium Kesehatan Provinsi Kalimanta Selatan, Indonesia

Dr. Arlan Prabowo,, SpPk and Ema Rahmi,

“The Banjarmasin regional laboratory has been using Swelab instruments since 2003, starting with SWELAB AC 910 series and now most recently the Swelab Lumi. The patient data and the Error Warning informed by the system is very helpful, and the possibility to connect to LIS reduces the occurrence of human error and makes the system even more practical.”




RSUD Ansari Saleh Banjarmasin, Indonesia

Dr. Rahmawati, Sp.PK, Pathology specialist

“We have been using Swelab systems for about 15 years, Swelab Alfa Plus for the latest 5. There have been no difficulties in teaching the use of the Swelab instrument, it is easy to use, the features are easy to understand, and the instrument is good. Because of the easy of use, the technician is quick to respond to guidance.
Our favourite features are the MPA and the mixer, the MPA because this is very helpful when sampling from babies and the mixer to keep the venous samples homogenous before analysis.”

FIMS Hospital, India

Dr Radhika Vashisth, MD Pathologist

“We have been using the Swelab Alfa Plus for seven years in our hospital, and we feel that the system is highly reliable for all parameters of hematology. We especially like the platelet count that is very accurate and comparable to the high end reference instruments.”




Triage Center Honduras

Dr. Fernando Bonilla, Clinical Microbiologist

“With Swelab Alfa Plus, we have a highly reliable instrument, easy to use and with an autoloader for the automated handling of a high number of samples. For urgent cases that require an immediate count, and where a tube of venous blood sample is not necessarily available, we have the capillary blood functionality. In such cases, we can use a drop of blood from the patient’s finger to obtain a hemogram with 22 parameters in one minute.”





Chemist Laboratorio Monar, Mexico

Dulce Ivette Jimenez, QFB Pharm

“I like the Swelab Alfa Plus because it is easy and simple to use, and it delivers a high precision at high speed. The quality control input is very practical! Using the barcode reader, we enter control values very quickly and we avoid the risks of entering them manually. The system makes us feel very confident and we strongly recommend it!”




Klinik Idzham Sdn Bhd, Kuala Lumpur, Malaysia

Dr. Irlanda Mohd Idzham

“The small volume of capillary sample is important when handling infectious diseases. Capillary sampling is also less fearful for children, feeling more comfortable when holding them by the finger rather than grabbing their arm. Therefore, the MPA functionality is the most important feature of Swelab Alfa Plus. This instrument is also the smallest on the market, and easy to use. The results are accurate and consistent, which gives confident to the clinician. The capillary hook holder facilitates sample handling.”

Mediserv, Egypt

Ashraf Gerges, Managing Director

“In 2004 while I was vesting a clinical lab, I was asked to support a hematology system of theirs. As the Egyptian representative had disappeared
three years earlier, the system had been without any service since, but was still fully operational! I started to think about this machine and said to myself: I will not sleep until having this wonderful instrument to our company. Two years later, we started doing business with this wonder instrument Medonic, which I now refer to as my beloved son.”




Hitech Diagnostic Centre (HDC) India

Dr. S.P. Ganesan

”Medonic M51 generated analytical data close to microscopic examination and is a good option for the smaller clinical and hospital laboratories”.




Ballo multi speciality petclinic, Chennai, India

Dr B Nagarajan, Chief Veterinary Officer

“With a minimal sample volume in the capillary tube and results in a fraction of time, the Exigo H400 hematology analyzer is doing wonders in my clinical practice!“

Cães e Gatos Veterinária, Brazil

Dr. Bruno Monteiro, Veterinarian

“Moving from manual count to using an automated analyzer is an investment. However, after validation and implementation, the cost per test has actually decreased compared to manual count, and the instrument has returned on the investment in less than one year. The implementation of the exigo H400 has increased the sample throughput by 50%, increasing revenue and making it possible to invest the saved money in other parts of the clinic. It is a cost effective system and a very good investment.”




AnimalsVet, Chile

Dr Oñate, Veterinarian

“The Exigo diagnostic solutions provides fast, precise and accurate diagnostics, allowing us to make decisions immediately, instead of sending the samples away and waiting 24h for a result, which might potentially risk a patient’s life. Access to accurate results on site gives us the possibility to perform surgical procedures at all hours, even at night, increasing our capabilities and earnings but also saving lives.
The Exigo diagnostic solutions increases the profit for the clinic and provides a benefit for the patient.”




Adonai Companion Animal Care, India

Dr. Annie Varghese, MVSc, Phd, Chief Surgeon and Veterinary Consultant

“I have been using the exigo H400 for more than 2 years and I am very satisfied with the analyzer. The results are accurate, and different species are catered with their own profile and normal values based on the differences of the blood. The capillary method provides a method for highly dehydrated animals and exotics, so that we confidently can get results with just a drop of blood. The results are given as figures, with colour coding patterns and graphs, so even from a distance we can make out if the pet has a normal blood count or not and appreciate the severity.

I recommend the Exigo H400 for every veterinary hospital or laboratory that really desires to aid in proper disease diagnosis.”





East coast pet hospital, India

Dr. M. Chandrasekar, M.V.Sc, Phd

“With a minimum space requirement, a user-friendly interface and no pre-processing of the blood sample, the Exigo H400 can be operated close to the patient, which is especially good for the critically ill. Results obtained within a minute enables a timely sharing of results, which in turn also gives a good relationship with the pet owners.”




Madras Veterinary College, India

Dr. S. Vairamuthu, PhD Professor & Head CCL,

“The Exigo cell counter is user friendly and easily provides precise and accurate results, including measurements of whole blood from different species. The system is simple and easy to handle, even for a lab. assistant or a vet school student. If any operational issues arise, Boule are ready to give quick support and come with a solution. The Exigo cell counter is a boon for in house laboratories in veterinary practice.”





Madras Veterinary College, India

Dr. N. R. Senthil, Assistant Professor

“The Exigo hematology system is very user friendly, especially with the MPA (Micro Capillary Adapter) for smaller research animals like mice, rats etc. The blood indices are accurate, and correlates well with clinical manifestations in companion and farm animals. Furthermore, the platelet values are much coherent with the manual microscopic method.”




Points out the clinical utility of on-site hematology testing

Bim Boijsen Veterinarian, Destination Kolmården

“Our Exigo instrument is used in our daily clinical activities
in the Wildlife Park and we are very satisfied. Exigo is stable
and easy to use. It’s an instrument we always rely on.”



Shares his view on Boule as a partner in hematology solutions

Saurabh Garg CEO, POCT Group, India

“Boule’s offering is not just a product but a combination of three major attributes: measurement accuracy, reliable diagnostics, and premium after-sales support. Boule products immensely helped us build on our brand promise to bring robust and cost-efficient solutions to end-users on the Indian market.

Shares his view on Boule as a partner in hematology solutions

Gabriel Loarca, Managing Director, Labindustrias

“In order to give good results to the patient, the entire supply chain has to have good quality and good service, so that these standards can be passed on from the supplier, to the distributor, and the laboratory. Our experience with Boule has been stellar“

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